Politique d’expédition
Processing & Delivery Times
Sprolla makes every effort to prepare and hand over your order to the carrier within an average of one (1) to three (3) business days following the day your order is confirmed.
Orders are delivered to the address provided by the Customer within an estimated delivery time of 8 to 12 business days from the date of order confirmation, except during peak periods (such as Christmas, Black Friday, etc.).
Delays may occur due to unforeseen circumstances or reasons related to the delivery location. Sprolla cannot be held responsible for extended delivery times caused by the carrier, including loss of products or strikes.
To track your order, click the link sent by email after your order ships, then click the tracking number included in the shipping confirmation email.
If a product becomes unavailable, Sprolla will notify the Customer as soon as possible so that the Customer may be refunded promptly, and no later than 30 days after the order confirmation.
If a delay in delivery is foreseeable, Sprolla will inform the Customer as soon as possible by any available means, so the Customer may choose to maintain or cancel their order in whole or in part.
Sprolla cannot be held responsible for the consequences of any event beyond its control, including force majeure or unforeseeable circumstances that may delay or prevent delivery of the ordered product.
Sprolla reserves the right to choose the carrier and guarantees the proper routing of products.
IMPORTANT: If a package is returned to the sender due to non-collection or an incorrect delivery address provided by the Customer, Sprolla reserves the right to charge re-shipping fees to the Customer. If the package is returned a second time, it will not be reshipped, and the amount of the order, including any additional shipping fees, will remain with Sprolla.
Shipping Destinations
We ship throughout the United States and internationally at the Customer's choice.
Order Verification
Sprolla guarantees that the delivered product conforms to the essential characteristics described on the website, when used in accordance with its intended purpose.
In cases of abnormal or abusive returns, Sprolla reserves the right to refuse subsequent orders.
Shipping Fees
Shipping fees are billed at the rate in effect on the day of the order and may vary depending on the delivery destination and the shipping method chosen by the Customer at checkout. The Customer expressly acknowledges and accepts these terms.
The Customer is informed of the delivery terms before final order confirmation.
Sprolla is not responsible for additional taxes, duties, or service fees applied by certain countries.
Customers are responsible for any restrictions, duties, taxes, and other fees imposed by the destination country prior to placing an order. Sprolla shall not be held responsible for any duties, taxes, or customs fees under any circumstances.
For international orders, if the package arrives in the destination country and:
- The Customer refuses the package
- No delivery attempt to the provided address is successful
Sprolla reserves the right to abandon the package and shall not be required to issue any refund.